I bet there is some fine print saying “not for actual security purposes”. If you don’t lock your safe with the key as well, anybody can simply kick the handle down and open your safe. In looking through the door and components this is why the digital release mechanism would not allow the lugs to move because of the rust and moisture in the safe. Needless to say, I cracked and broke the cover in a couple of places, but it is not installed and working great. I had actual valuables in the safe so now I’m pretty ticked at Sentry. Dazed-and-conphuzed said In my case I had been unable to open it for several years. It’s giving me an err code of 1. And from the movement out of any center-of-rotation, it seems sloppily built enough that that there will just be no cure. Joe said I have just experienced the same issue. I would enter the code and it would just hum. respond to your code entry. Many issues can be resolved quickly. I just finished repairing the safe. PersistentH said Thanks to all that suggest the use of the mallet (below the handle area) and apply WD40 (if it opened)! Won’t you join It's always a good idea to change your combination while the. Recently it decided not to work. Register for SafeEntry now and help fight Covid-19 in Singapore. Karen Alvstad said We had this problem this week. The dial was tight. This is a secondary locking feature not an override key. How to Open a Sentry Safe. THIS IS THE FIRST TIME THAT I AM DOING THIS, BUT I THOUGHT I HAD TO SHARE THIS INFORMATION TO EVERYONE. A battery power indicator on the outside of the safe flashes yellow if the batteries are running low If your diplay is showing 'E', this can indicate there has been an error in the code you have entered, the batteries are low and need to be changed, or the swipeable card, if that's what you're using, has been damaged in some way and the magnetic strip is scratched or otherwise not being read. I hope this helps someone and saves them breaking in with a crow-bar (this was not fun). I’ve had my Sentry safe for about 10 years and never had a problem. 4AA X 1.5V is 6V but the connector is for a 9V battery. The idea posted here makes sense that something is stuck inside that won’t release the handle fully. You just push the 5 metal locking pins inward and you can pull the plastic off.? Cutomer service offered us 15% off on a new one. I entered the default code and kept getting ‘Err’; no other feedback. Your first bet tho is to call the dealership you bought it from after you have shecked the owners manual, or look thru the glove box for any papers you were given buying the car, it may be written on something else. After reading this thread and discovering how poorly designed the door mechanism for this safe is, even if it hadn’t malfunctioned I would have ditched mine as a future problem anyway. I hit the safe door with the back of my fist a couple of times from the outside right where the photo shows the solenoid to be located. I returned from holidays to a dead keypad on my OA5835; I tried the name brand new battery tip and also tried a 9v battery but no luck. I reset the top right link to somewhere between the 2 arrows. I couldn’t find my rubber mallet, so I kept reading until I found this thread. Forget about a sawzall and trying to cut through anything. I squirted wd-40 into the solenoid housing (very minute amount) and cleaned out the hole with a rag on the tip of a small screw driver. Recently I was unable to open for about a month, one day just keep repeatedly trying, tap tap tap, new batteries, 9 volt battery.and it finally released the solenoid. Mark said Great info all around! Thanks for the 10 o’clock information, that got me in. Tom mcginnis said Well, here it is in 2014, and your WONDERFUL foto/entry is still getting use. My safe’s actuator was trying to work. I’m ready to get rid of it but need to get my valuables out first. This keeps the safe from both locking and sometimes unlocking, and this is what hitting the safe with a hammer actually loosens. I removed another retaining clip on the actuator plunger and pulled the plunger out with a small screwdriver as a lever. NOTE: Sentry Group will not be responsible for any damage or loss of items placed in … I learned this the hard way after my wife tried to get in the safe and inadvertantly pressed in the manual lock button!! The interior is all covered up by plastic case joined to the door. Tapping it with a mallet failed,beating it everywhere failed. View recent Sentry Safe questions, problems, & answers. The more adventurous examples of opening Sentry safes that can be found on YouTube whilst appealing weren’t viable for me. Gary said I have gone through the mallet routine and lubing the mechanism and had a new keypad sent to me in 2013 when it failed. 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